Support

We’re here to help you with any issues or questions about TrashTab.

Contact Support

Email: pocketapps1@proton.me Response Time: Typically within 24-48 hours

Before Contacting Support

Please check the following before reaching out:

  1. Check the FAQ - Your question might already be answered
  2. Ensure you’re running the latest version of TrashTab
  3. Try restarting the app - Many issues can be resolved with a simple restart
  4. Check your iOS version - Make sure you’re running a supported version of iOS

What to Include in Your Support Request

To help us assist you faster, please include:

  • Your device model (iPhone XX, iPad XX)
  • iOS version
  • TrashTab version number
  • A clear description of the issue
  • Steps to reproduce the problem (if applicable)
  • Screenshots (if helpful for understanding the issue)

Common Issues & Solutions

Data Loss Issues

  • Issue: “I lost my debt records”
  • Solution: Always maintain regular backups using the Export feature. Check if you have an iCloud backup available.

App Crashes

  • Issue: “The app keeps crashing”
  • Solution: Try force-quitting the app, restarting your device, or reinstalling the app.

Import/Export Problems

  • Issue: “I can’t import/export files”
  • Solution: Ensure you’ve granted file access permissions. Check that the file format is correct (.json).

Feature Requests

We welcome suggestions for new features! Please send your ideas to pocketapps1@proton.me with the subject “Feature Request”.

Bug Reports

If you’ve found a bug, please report it to pocketapps1@proton.me with:

  1. Detailed description of the bug
  2. Steps to reproduce
  3. Expected behavior
  4. Actual behavior
  5. Device and iOS information

Privacy Concerns

For privacy-related questions, please see our Privacy Policy. If you have specific privacy concerns, contact us at pocketapps1@proton.me.

Note: We are a small team, but we strive to respond to all support requests promptly. Thank you for using TrashTab!